Privacy Policy

Who we are

Marjie's Mugs & Gifts sells handmade, printed and personalised gifts through marjiesmugs.co.uk.

Contact details:

Email: contact@marjiesmugs.co.uk

What personal information we collect

When you place an order, contact us or use our website, we may collect:

• Your name
• Your email address
• Your postal address
• Your phone number, if provided
• Order details
• Payment confirmation details
• Delivery details
• Messages you send to us
• Photographs, names, dates or wording you provide for personalised products
• Website usage information, such as cookies or analytics data, where applicable
• Engagement with our review-invitation emails — for example, whether and when you clicked the review link (recorded against your order; we do not store your IP address for this)

Why we use your information

We use your information to:

• Process and fulfil your order
• Create personalised products
• Contact you about your order
• Arrange delivery
• Respond to enquiries
• Handle returns, refunds or complaints
• Keep business and tax records
• Improve our website and customer service
• Invite you to review your order and understand engagement with those invitations
• Send marketing emails only where you have agreed to receive them

Lawful basis for using your information

We use your personal information where it is necessary to fulfil your order or respond to your enquiry.

We may also use some information to comply with legal obligations, such as tax and accounting requirements.

Where we send marketing emails, we will only do so where we have the correct permission or legal basis to do so.

Sharing your information

We only share your information where necessary. This may include:

• Payment providers
• Delivery companies
• Website hosting providers
• Email or order management systems
• Professional advisers, such as accountants, if required
• Legal or regulatory authorities, if required by law

We do not sell your personal information.

Photographs and personalised content

If you send us photographs or personalisation details, we use them only to create your order and deal with any related customer service issue.

We will not use your personalised photographs for advertising or social media without your permission.

Reviews and review invitations

After your order has been sent, we may email you to invite you to leave a review on Trustpilot. The review link in that email passes through our website first, so we can record that it was clicked — we store a click count and the date and time, linked to your order. We do not store your IP address or other identifying details for this.

If you choose to leave a review, that review is collected and published by Trustpilot under their own privacy policy and terms.

How long we keep your information

We keep order and business records for as long as needed for legal, tax and accounting purposes.

Personalisation details and photographs will only be kept for as long as reasonably needed to complete your order, handle any issue with the order, and keep appropriate business records.

Your rights

You have rights over your personal information, including the right to ask for a copy of your data, ask for corrections, ask for deletion in some circumstances, object to certain uses, and complain to the Information Commissioner's Office.

The ICO provides guidance for individuals and businesses about data protection rights.

Contact us

To ask about your personal information, contact:

Email: contact@marjiesmugs.co.uk